I am a mature, experienced professional with over 25 years of experience who can offer you a cost-cutting, efficient, energetic and positive approach to business. I understand what it takes to run a business from behind the scenes to in front of the customer. The Hartford Insurance Company
I am proud to be a team member of The Hartford for over 17 years of continuous service. My specialties include:
Leadership
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Motivation
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Organization
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Relationship Management
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Negotiation
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Creativity
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Problem Solving
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Influential
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Team Player
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My biggest contribution is my creativity and "Thinking Outside the Box" approach to solving business needs while adapting to evolving business environments. I pride myself on being able to wear multiple hats and to move fluidly from one line of business to the next, meeting and exceeding expectations along the way.
Business Consultant
- Increased reporting details on department projects allowing management to develop more information decisions on resource allocation by building a project database in MS Access
- Improved Knowledge Management efficiency by leading department-wide project to upgrade over 40 sites to SharePoint 2010 including:
- Increasing ease of navigation
- Reduced weekly newsletter production time from 15 hours per week to 2
- Organizing and categorizing topics utilizing visual features available to ensure work is completed accurately
- Increase productivity and efficiency by reducing the number of steps needed to complete tasks
- Provided a means of developing and sharing External Client Underwriting Manuals utilizing a document creation and management process within 6 months where a solution was non-existent prior
- Increase participation and awareness of the "Annual Giving Campaign" by creating a special Portal for department staff to contribute funds and volunteer effort for the campaign
Team Leader
- Increased call efficiency and quality by providing clear and concise feedback by instituting a quality control program for staff
- Reduced the number of staff in half by presenting and implementing a cross-training program
- Improved proficiency by effectively motivating and encouraging outstanding performance through leadership and by example
- Encouraged staff to seek solutions beyond their current roles to provide growth opportunities
Training Consultant
- Reduced the cost of instructor-led training by replacing it with real-time on the job training where speed to efficiency was increased
- Award recipient for quickly developing process maps to a reorganized department outside my area
- Improved the efficiency and organization of projects by designing and implementing a project tracking database
- Received positive feedback from learners including praise for teaching techniques and pace of the classes
